Provider Conduct & Professionalism Policy
Provider Conduct & Professionalism Policy
A VeeShift Platform Standard for Independent Professionals
The professionals on our platform represent VeeShift at every facility they walk into. Facilities trust us to send providers who are competent, respectful, and professional — and residents depend on it.
This policy explains what professional conduct means on VeeShift, what happens if a facility reports a concern, and how those reports can affect your account. These are platform-wide standards every independent professional agrees to as part of the VeeShift Terms of Service.
🤝 What professional conduct means on VeeShift
Whenever you accept a shift through VeeShift, you agree to provide care in a competent, safe, and professional manner, with due skill, care, and diligence.
In practice, that means treating facility staff, residents, families, and the VeeShift team with respect and conducting yourself in a way that supports quality resident care.
🚫 What counts as unprofessional conduct
The following are examples — this list isn't exhaustive:
Abusive, profane, threatening, or harassing language toward facility staff, residents, families, or the VeeShift team
Disrespectful, disruptive, or insubordinate behavior that interferes with facility operations or resident care
Refusing to follow reasonable direction from facility supervisors, or to comply with the facility's standards, policies, and procedures
Behavior that puts resident safety, dignity, or quality of care at risk
Any conduct that falls short of the professional standard you agreed to in the Terms of Service
⚖️ How a conduct complaint affects your account
When a facility reports a concern about unprofessional conduct, VeeShift reviews it on a case-by-case basis. Unlike some policies, conduct issues aren't measured by a simple count — we look at what happened, how serious it was, and the full context.
Facilities can raise a concern for up to 20 days after a shift.
Depending on the facts, a report may lead to no action, a warning, a restriction on your account, a temporary freeze on platform access while we look into it, or removal from the platform.
📋 What happens after a facility reports a concern
You'll be kept informed at each step:
Step
What happens
What you'll hear
Report received
We log the facility's report and begin a case-by-case review
You may be contacted for your account of what happened
Temporary freeze (only if warranted)
For more serious concerns, we may pause your platform access while we review
You'll be notified if a freeze is placed, and why
Review
We consider the facts from all sides
We may reach out for additional information
Outcome
We decide on a proportionate outcome
You'll receive notice of the decision and the reason
📊 Possible outcomes
Outcome
When it may apply
No action
The report isn't substantiated, or the issue was minor and isolated
Account restriction
A pattern of concerns, or moderate-severity conduct
Temporary freeze / suspension
A serious concern, or while we investigate
Removal from platform
Severe misconduct, or repeated substantiated conduct
🔍 What a review looks at
The facility's report and any supporting detail
The nature and severity of the conduct
Whether it's part of a pattern or a first, isolated issue
Your response and perspective, where relevant
The impact on residents, staff, and facility operations
💡 Why this policy exists
Facilities choose VeeShift because they trust the professionals we send. Unprofessional conduct puts that trust — and resident care — at risk, and it affects every provider on the platform.
This policy keeps our standards clear and consistent, so facilities keep opening shifts and the professionals who show up and do great work keep getting them.
🔐 Important Reminders
Removal from VeeShift affects platform access only. Because you're an independent (1099) professional, it is not an employment termination.
These standards apply at every facility, on every shift.
Professionalism includes how you communicate — in person and through the platform.
When in doubt, follow the facility's direction and reach out to VeeShift support.
⚡ Quick reference
The standard
Competent, safe, and professional conduct with respect toward staff, residents, families, and the VeeShift team
How it's raised
A facility reports a concern, within 20 days of the shift
How it's handled
Case-by-case review — not an automatic count
Possible outcomes
No action · restriction · temporary freeze · removal
Effect of removal
Platform access only — not an employment termination
📞 Questions or support
If you have questions about this policy or a decision on your account, contact VeeShift support:
Phone: 800-961-7745
Email: Help@veeshift.com
In-app chat: Available in the VeeShift app
If a temporary freeze is placed on your account, you can reach out and we'll explain the next steps.