📣 Facility Advisory: Shift Dispute Policy & Procedure

VeeShift is committed to fair, timely, and professional resolution of all shift-related disputes. Please review the following process to ensure your submissions are handled properly.

---

⏱️ Disputes Reason Must Be Submitted Within 48 Hours

Facilities have 48 hours from the start of the dispute to submit supporting documentation for the dispute. After this window:

• The dispute will automatically be rejected.
• Your facility will be billed in full.

---

📂 How to Submit a Dispute

All disputes must include:

• A clear explanation of the issue

• Supporting documentation, such as:

• Notes, incident reports

• Images, videos, or screenshots

• Witness statements

Disputes without a clear statement or documentation will not be reviewed and will be rejected automatically.

---

🛠️ What Happens Next

• Once all required information is submitted, the dispute is reviewed by VeeShift.
• Once submitted, the provider will be notified with the dispute reason.
• The provider will be prompted to reach out to the facility to resolve the dispute.
• VeeShift will do all it can to find a resolution based on the facts presented.

---

✅ If the Dispute Is Accepted

• You will not be billed for the shift

❌ If the Dispute Is Rejected

• Your facility will be billed in full

---

For questions or help submitting a dispute, please contact your Client Success Manager directly. Thank you for helping us maintain a high standard of accountability and care.