How to Approve Shifts in Manual Review

A quick guide for facilities. When a completed shift is waiting in Manual Review, approve it from the facility app. The whole approval takes about 22 seconds.

Why a shift needs your review

A shift goes to Manual Review when:

1. The provider requested a work break
2. Clock-in or clock-out info was edited
3. The provider was sent home
4. Charting needs review
5. No one was available to sign them out
6. The shift was too short or too long

When a shift needs review, you will see an alert on the home screen. Open the facility app and review it promptly so payment is not delayed.

Approve the shift

1. Open Schedule: Tap Schedule at the bottom, then find the shift.
2. Open the shift: Tap the shift to open it.
3. Open the decision: Scroll down to Shift Approval and tap Approval Decision – Manual.
4. Choose one option:
   • Approve Shift – Apply Break. The shift is approved and the break is deducted, whether or not a worked break was requested.
   • Approve Shift & Approve Worked Break. The provider is paid the full hours, including the break.
   • Fraud: Start a Dispute. Something does not look right. Do not approve. Start a dispute instead.
5. Save: Tap Save Values. The shift is then approved for payment.

Approving quickly keeps providers paid on time, brings them back for more shifts, and keeps your patients covered.