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## Browse Collection 1. [ Facility - Shift Dispute ](https://help.veeshift.com/facilities/8gbRNCgvGTU-facility-shift-dispute.md) (Article) --- # ARTICLE: Facility - Shift Dispute ## METADATA - id: KjMdjsuDqxW5jqB3jV1M9Q - type: article - source: VeeShift - content_url: https://help.veeshift.com/facilities/8gbRNCgvGTU-facility-shift-dispute - collection_url: https://help.veeshift.com/facilities ## CONTENT ### 📣 **Facility Advisory: Shift Dispute Policy & Procedure** VeeShift is committed to fair, timely, and professional resolution of all shift-related disputes. Please review the following process to ensure your submissions are handled properly. --- ### ⏱️ **Disputes Reason Must Be Submitted Within 48 Hours** Facilities have **48 hours from the start of the dispute** to submit supporting documentation for the dispute. After this window: - The dispute will automatically be rejected. - Your facility will be **billed in full.** --- ### 📂 **How to Submit a Dispute** All disputes must include: - A **clear explanation** of the issue - Supporting **documentation**, such as: - Notes, incident reports - Images, videos, or screenshots - Witness statements Disputes **without a clear statement or documentation** will not be reviewed and will be rejected automatically. --- ### 🛠️ **What Happens Next** - Once all required information is submitted, the dispute is reviewed by **VeeShift.** - Once submitted, the provider will be notified with the dispute reason. - The provider will be prompted to reach out to the facility to resolve the dispute. - VeeShift will do all it can to find a resolution based on the facts presented. --- ### ✅ **If the Dispute Is Accepted** - **You will not be billed for the shift** ### ❌ **If the Dispute Is Rejected** - **Your facility will be billed in full** --- For questions or help submitting a dispute, please contact your Client Success Manager directly. Thank you for helping us maintain a high standard of accountability and care.